Who we are
Our website address is: https://soapywise.com.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Shipping Policy
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated dispatch time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
What is the estimated delivery time?
The orders are estimated to be delivered within 2-7 business days from the dispatch date. (Excluding Government impositions and natural calamities)
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
India shipping charges – A flat Rs.50 charge is applied to all Prepaid Orders.
Does Soapywise ship outside India?
At present Soapywise ships only to India. However, we are working on starting international delivery to many other countries, so stay tuned!
Return & Refund Policy
Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at soapywise.complaint@gmail.com Please note that returns will need to be sent to the following address: [Tuem Industrial Estate, Pernem, North Goa, Goa 403512 ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at soapywise.complaint@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we’ll notify you about the status of your refund. If approved, We will process the refund within 10 business days and It will be credited to the original payment method within 15 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at soapywise.complaint@gmail.com
Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.Common items in a terms and conditions agreement allow you to:
Withdraw and cancel services, and make financial transactions.Manage customer expectations, such as liability for information errors or website downtime.Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.Disable user accounts.Write down any other terms or conditions that protect you or your audience