Our Return & Refund Policy
At Soapywise, we want you to love every purchase! If for any reason you’re not completely satisfied, we offer a hassle-free 7-day return policy. Here’s everything you need to know:
How to Return Your Item
You have 7 days from the date you receive your order to request a return. To be eligible:
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The item must be in the same condition as when you received it (unused, with tags, and in its original packaging).
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You’ll need to provide the receipt or proof of purchase.
Simply reach out to us at soapywise.complaint@gmail.com to start the process. Once we’ve approved your return, we’ll send you a shipping label and easy instructions on how to send it back.
Please note: Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
If your item is damaged, defective, or you received the wrong product, please contact us immediately. We’ll work quickly to resolve the issue and make it right!
Exceptions & Non-Returnable Items
For hygiene and safety reasons, we can’t accept returns on:
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Custom products (including special orders or personalized items)
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Beauty products or personal care items
If you’re unsure about your item, don’t hesitate to contact us — we’re happy to help!
Exchanges
Want a different product? The quickest way to exchange an item is to return the one you have and then place a new order. We’ll make the return process easy and fast!
The exchanged product will be delivered in 7 Business days.
Refund Process
Once we’ve received and inspected your return, we’ll notify you about the status of your refund. If approved, We will process the refund within 10 business days and It will be credited to the original payment method within 15 business days.
Please note: It may take additional time for your bank or credit card provider to process and reflect the refund.
If it’s been more than 15 business days since your return was approved, reach out to us at soapywise.complaint@gmail.com, and we’ll assist you further.
At Soapywise, your satisfaction is our priority. If you have any questions or concerns, don't hesitate to reach out. We’re here to help!